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FAQ

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 days processing time for your order to ship out, average shipping times are 10-17 business days.

Tracking numbers will be updated 2-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@stickyball4.com

I am not in love with my order, can it be returned?

We offer a 100% money back guarantee, if the product arrives damaged.

We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.

Please Include all a name and order number on the returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

To start a return request please email us at support@stickyball4.com

Can I cancel my order?

You are able to cancel your order with no penalty!

You must cancel your order before it ships. If the item is already sent please return the item for a full refund. 

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm.

Once you double check if the address given is wrong kindly notify us via email at support@stickyball4.com.

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

The average shipping time is 10-21 business days. (Possible Delays Because of Covid-19)

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